We’re here to help.

We want you to feel confident in your purchase. That’s why we offer a 90-day happiness guarantee for all items purchased directly from Blue-Emu—if you’re not completely satisfied, we’ll make it right.

To request a refund, contact our customer service team for a Return Authorization Number. We’ll refund your purchase price (minus sales tax and shipping), no questions asked.

All returns and refunds are subject to review. Reach out to us—we’re here to help!

Emu oil is a natural oil derived from the fat of the emu bird, native to Australia. It’s known for its rich essential fatty acids that help soothe, hydrate, and support recovery. Unlike many topical ingredients that sit on the surface, emu oil absorbs deep into the skin, helping to deliver key ingredients exactly where they’re needed.

In Blue-Emu products, emu oil works as a carrier, enhancing absorption and allowing ingredients like Trolamine Salicylate, Aloe Vera, MSM, and Glucosamine to reach sore muscles and joints more effectively—without the greasy residue. Plus, it helps nourish and moisturize skin, making it as gentle as it is powerful.

• Why you’re returning the item
• Date of purchase
• Sales Receipt or Invoice Number
• Product description
• Quantity to be returned

If Blue‐Emu isn’t delivering the relief you expected, we’ve got your back. You have 90 days from your purchase date to request a refund. Just give us a shout and we’ll review your request promptly so you can keep moving forward.

If something isn’t quite right, you have 90 days from purchase to make a return.

Once your order ships, we’ll send you an email with the shipping company’s details and your tracking number. Just head over to the carrier’s website, pop in your tracking number, and watch your shipment’s journey.

Keep in mind, it might take 24-48 hours for the tracking information to catch up. If you don’t see an update right away, give it a little time and check back later.

If it’s been over 48 hours since you received your tracking number and there’s still nothing, please email or call our customer support so we can help get things moving.